Capabilities
Advanced Data Science
With a human-first approach, powered by AI-driven modeling and a behavioral science lens, we connect customer data to financial and operational outcomes. Our team specializes in proprietary financial linkage, ROI modeling, and Customer Lifetime Value (CLV) analytics: models that show what a change in customer experience is worth in revenue, retention, or cost.
Market Intelligence
We help companies understand their markets through pricing, segmentation, and end-to-end qualitative and quantitative research, with every step done in-house so nothing gets lost between vendors. For pricing decisions, we built DemandLive, a conjoint simulator that runs the full price curve in minutes instead of testing a handful of price points manually. AI handles the setup and reporting, but never generates the results, so every number can be verified.Â
CX Insights & Strategy
Turning Voice of Customer (VoC) feedback into business results takes both technical rigor and strategic vision. As a Qualtrics and Medallia partner, our team works inside your existing platform to get more from the investment you’ve already made, from program design and data flows to AI-powered sentiment analysis and signal detection. We then help your teams act on what customers are saying, with closed-loop processes and clear roadmaps that put customer data at the center of leadership decisions.Â
Data Infrastructure & Visualization
We turn scattered enterprise data into dashboards leaders actually use. Our team builds the pipelines that clean and combine CX data with operational and financial metrics, then designs interactive visualizations around your key business decisions. We pair AI-assisted data work with human-led narrative design, so every view is executive-ready and action-oriented.
Case Studies
Advanced Data Science
Market Intelligence
CX Insights & Strategy
Data Infrastructure & Visualization
Driving Value Through User Acceptance Testing (UAT)
In 2021, a Fortune 100 credit card company sent an annual customer experience survey across global markets in English and local languages, requiring several steps of review and approvals from local translators and legal teams. OGC Global streamlined the local review process, saving time and reducing errors by 85-90%.
Leveraging an Agile Plus Framework to Position Bundling Concepts
A Fortune 100 telecommunications company wanted to understand what home internet, mobile, and streaming service bundling concepts would attract consumers. Using our Agile Plus framework, OGC Global produced valuable research at half the cost and a third of the time of a full custom study. By discovering actionable high-level insights, we answered this question in time to inform key strategy conversations.
Using Big Data to Thoughtfully Visualize Trends and Answer Key Business Questions
A financial investment company was working on creating a central hub of data, including financial metrics, demographic information, customer experience data and operational data. OGC Global produced a set of Tableau dashboards to help visualize all of this data together, looking at relationships between data sources, and comparing key segments to see where business improvements can be made, leading to insights the company had never been able to see previously.
Quantifying CX ROI through Behavioral Modeling and Simulation
In 2023, a major insurance provider sought to understand the impact of customer experience (CX) and loyalty programs on policy renewal. OGC Global conducted an extensive analysis to quantify the ROI of CX improvements, leading to strategic changes that boosted annual recurring revenue (ARR) by over $50 million.
Partnerships
As a Medallia and Qualtrics Partner, we work with your existing CEM platform to improve reporting, amplify insights, and enable customer-centric decision-making. We offer services to help you mature your VoC program and drive customer experience improvements.
Who We’ve Worked With
Or Gorsky | CEO
